Home > Account Information

Account Information

Go to subcategories
Can I share my account with someone else?
Sharing a PowerPlay account between different persons is not allowed. Moreover, ... more
Can I open more than one account?
Each customer is allowed to hold only 1 account with PowerPlay. Sharing an accou... more
What is the complaint procedure?
We do our best to provide services smoothly and on a high level. However, we acc... more
How to keep my account secure?
Use a unique and long password, including numbers. Remember not to re-use your p... more
How to open an account
To open an account with PowerPlay, you have to be at least 19 years old and be p... more
Why can't I log into my account?
There are several reasons that you may be having trouble logging into your accou... more
Do I need to open separate accounts to play in the sports betting and casino?
You do not need to have separate sports and casino accounts. All funds credited... more
How do I change my account information?
To update your address, phone number, occupation, or any other personal details,... more
How can I improve the security of my account?
Here are certain steps you can take to make sure your account is safe: - Pro... more
How can I review my account history?
We encourage each customer to review their history of activity. You can find the... more
What do I do if I want to close my account?
We are sorry that you want to close your account. Please contact us via [Live ch... more
What happens if I don’t use my account?
If your account will remain inactive for 12 months, we will contact you to infor... more
What if I have entered incorrect account information?
Please contact us if you have entered incorrect information via [Live chat](http... more
How do I clear my browser cache?
If you experience technical difficulties while using our site, we recommend clea... more

Account verification

Password

How to create an account