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Ontario Customers

Will I still keep my VIP status?
Your VIP status will remain unchanged more
can I have two accounts?
You can only have one active account, all other accounts will be closed. more
Why can't I log into my account?
If you are unable to log in, please check that you are using the correct email a... more
What happens if I try to access with the non-Ontario site while I am in Ontario?
Our software will pick up your location and prevent this. If we have reason to t... more
Will I still be able to login to the existing PowerPlay.com website?
From October 31st 2022 you will not be able to login to the original PowerPlay.c... more
What will happen to my Account balance?
Your Canadian Dollar (CAD) Account Balance has been transferred to the new Ontar... more
What will happen to my Bonuses?
Any outstanding bonus funds will not be transferred to your new account. However... more
Will my Unsettled Bets be transferred?
No, but we will make manual adjustments to your balance depending on the bet res... more
Will my Bet History be transferred?
No, but our Customer Services team can assist you with any queries you may have ... more
Will any deposit or play limits I have set be transferred to my new Ontario account?
No. You will need to set new limits and you will be prompted to do so when you r... more
Can I continue to play on my Desktop Computer?
Yes you can. The website is faster with more markets and a better experience for... more
Can I still play on my Cell Phone or Tablet?
Yes, we have optimised the site for use with a mobile device. more
Can I play on the new Ontario site if I am outside Ontario?
No, you must be located in Ontario to be able to play. Our systems will check wh... more
Why did you need information about my employment?
The information we ask for, such as your employment status, is required by iGami... more
Will the deposit methods be the same?
Currently, Interac is available for Ontario customers. This is our most popular ... more
What do I do if I forgot my email address?
Your username is your email address. If you are unable to remember which email a... more
What do I do if I forgot my password?
Don't worry if you have forgotten your password. Just click on reset password (h... more
What is happening?
As a player from Ontario, all online gaming will fall under the jurisdiction of ... more
Why is there a new Ontario website?
Online Gaming is becoming regulated in Ontario - this means that as a player you... more
What will I need to do to use the new Ontario website?
To continue playing from October 31st onwards, you will need to login to our bra... more