Below you can find a list of the Responsible Gambling tools we offer to help you manage your account at PowerPlay.
1. Deposit Limit
This facility allows you to manage the amount of money that you can deposit to your account.
To help you set limits that are right for you, think about these questions:
How much can you spend on gambling without it affecting your financial situation? How often do you play?
Use your answers to determine how much you would like to allow yourself to spend per day, per week or per month.
A deposit limit may be set for the following periods:
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Daily – calculated on a 24-hour basis
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Weekly – calculated on a 7-day basis
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Monthly – calculated on a 30-day basis
At your request, deposit limits may be decreased or increased but once the limit is set it cannot be permanently removed anymore.
An increase of deposit limit will only take effect after a 24-hour cooling-off period has elapsed, whilst a decrease will come into effect immediately. You may only have one deposit limit in place at a time.You can set these in the Gambling Controls section of your account.
2. Loss Limit
This facility allows you to manage the amount of money that you can lose using your account. Casino loss limit may be set for the following periods:
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Daily – calculated on a 24-hour basis
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Weekly – calculated on a 7-day basis
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Monthly – calculated on a 30-day basis
At your request, casino loss limits may be decreased or increased but once the limit is set it cannot be permanently removed anymore. An increase of casino loss limit will only take effect after a 24-hour cooling-off period has elapsed, whilst a decrease will come into effect immediately. You may only have one casino loss limit in place at a time.
You can set these in the Gambling Controls section of your account.
3. Reality Check
This facility provides for a Reality Check to be shown on the screen within your gaming session at a time-frequency of your choice.
The Reality Check shall contain the following information:
- your chosen time which has elapsed since the beginning of your gaming session or the last reality check,
- you will need to confirm that you have read the message,
- you will be provided with the option to logout or continue playing.
You can set these in the Gambling Controls section of your account.
Taking a break
1. Time Out
A timeout lets you take a short break from using your account with us - from 24 hours up to 3 months. If you choose to take a timeout, any unsettled bets will remain active with any account balance remaining unaffected. Once your timeout period has ended, your account will reopen automatically.
Note: Please be aware that once a Time out has been set, changes to this period of time cannot be made, reopening the account before the Timeout period is over will not be possible, and making bets and or withdrawals will not be permitted.
If you want to prevent yourself from gambling for a longer period of time you should use our Self- Exclusion option.
You can set these in the Gambling Controls section of your account.
2. Account Closure
If you’d like to close your account temporarily for an undefined period of time, you can contact us to request account closure.
Once your account is closed, you will not be able to log in to your account. Your pending bets will be canceled and you can request your balance to be withdrawn to your deposit method.
If you’d like to reopen the account, you can contact us and we’ll help you with reopening the account.
3. Self-Exclusion
If you feel that you might be losing control over your gambling, you have the option to self-exclude. You can choose the self-exclusion option in the Gambling Controls section of your account, or you can contact us at [email protected] or reach out to us via Live-Agent or phone and we will assist you with that. On the website, you can choose the exclusion period of 6 months, 1 year, 2 years or 5 years.
During self-exclusion, you will not have access to your account. Once the self-exclusion is applied, you will also no longer receive any further marketing materials from us.
Once you self-exclude, your pending bets will be canceled and you can request for your balance to be withdrawn.
You cannot create new accounts during your self-exclusion. At the conclusion of your chosen self- exclusion period, you can contact us and we will help you with reopening the account.
Further support
If you are concerned that gambling may have taken over your (or someone else’s) life then the following questions may help you to find out:
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Do you gamble to escape from a boring or unhappy life?
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When gambling and you run out of money, do you feel lost and in despair and need to gamble
again as soon as possible?
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Do you gamble until your last penny is gone- even the fare home or the cost of a cup of tea?
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Have you ever lied to cover up the amount of money or time you have spent gambling?
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Have you lost interest in your family, friends, or hobbies because of your gambling?
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After losing, do you feel you must try and win back your losses as soon as possible?
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Do arguments, frustrations or disappointments make you want to gamble?
- Do you feel depressed or feel that you are likely to harm yourself because of your gambling?
The more you answered ‘yes’ to these questions, the more likely you are to have a serious gambling problem.
If you or someone you know has a gambling problem we advise that you consider assistance from one of these recognized organizations:
Connex Ontario:
Website: https://www.connexontario.ca/en-ca/ Phone: 1-866-531-2600
Gamblers Anonymous:
Website: www.gamblersanonymous.org Gambling Therapy:
Website: www.gamblingtherapy.org
We recommend Gamblers Anonymous and Gambling Therapy who offer a global service offering free practical advice and emotional support to anyone affected by problem gambling. They have e-mail and live chat support 24/7.
As they operate across a number of different countries and regions, you may also want to consult their list of local organizations:
Gambling Anonymous
Gambling therapy